Frequently Asked Questions

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Design Details

Yes, we would love to help! Please email us at hello@awwweddings.com or Whatsapp us at +598 95 222 238 anytime.

Yes! We have designed in many languages with clients around all over the world. Feel free to contact us with any specific questions.

Yes, we require all designs to have a proof approved by you before they go to print. Rest assured we will make sure every detail is perfect and you will sign off before it goes to print!

Of course! We’d love to create something new and unique for you – We can be reached via WhatsApp at +598 95 222 238 or mail us at hello@awwweddings.com and look for some inspiration together.

Ordering & service logistics

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Minimum order quantity is 15 units for most products, but feel free to contact us if you have any special request, we might be able to work something out.

Once your order is placed, we will contact you and guide you through the process and answer any questions you may have. We will then create a proof for you to review and make sure all the details are correct and exactly how you want them to be! If you have any changes or suggestions or just want to try a new color palette, we offer unlimited rounds of free revisions to make sure your design is perfect. Once you sign the proof, let’s print! Once your order is printed, it goes through our hands to assemble and after everythign is ready you will receive a shipping confirmation email with full order details and tracking numbers.

Production may take in between 2 to 3 weeks, because our works are 100% hand made and customized to your needs. (We don’t have instant stock) You will receive your complete order in between 2 to 5 weeks depending in your location. Please contact us before hand if you are tight in time so we can discuss what can be done.

Rush production for custom design projects is available for an extra charge and typically reduces printing time by half. Please contact us before hand if you are in a rush.

Depending on the item, we recommend ordering 15-20 extras (especially with save-the-dates and invitation suites). Don’t forget, you should have a few for you and your family; extras in case any are returned in the mail and to be prepared should your guest list grow (as you can imagine, it happens often!). Please remember, you do not need to order a save-the-date and/or invitation for every person invited to your event, as they’re sent to couples, families or households. Typically, one invitation invites two people. Our general rule is to take your final guest list count, divide that number in half, then add 25. Therefore, if you have 150 people total, it looks like this: 150 divided by 2 = 75 + 25 = 100 invitations. Lastly, if you are managing your own guest addressing, please be sure to order an extra 25 mailer envelopes to ensure you are covered for mistakes, set-up, and extras.

For coordinating a return please use our contact form or write us at hello@awwweddings.com

Please take into consideration that we can only offer complete refunds before the work is started.

Once your order has been processed and the first digital sample is sent your order may be canceled but we will discount a design and material fee equal to 50% of your order.

When your order is completed it won’t be possible to refund., given all our products are tailored to each client.

Given the case you are not satisfied with the final product, or it arrives in bad shape given shipping issues, we will make another one with the errors fixed.

If any inconvenience please contact us, we will be at your service to try to find the best solution to your problem.

Yes! We love our global clientele and are happy to manage the shipping of your designs from Uruguay to the destination of your choice. Shipping rates and schedules are determined by weight of the complete package and the delivery location. We ship all our packages through DHL Express.

Worldwide we accept Paypal but feel free to conctact us if you have any specific payment request.
In Uruguay we accept Bank Account transfers, MiDinero and Prex.

Nothing excites us than custom orders, please contact us for any custom or tailor works through our contact form, mail (hello@awwweddings.com) or Whatsapp +598 95 222 238